COUNSELLING CONTRACT

Elloe Counselling provides a safe environment for those in need of counselling regardless of, faith, race, gender, disability or sexuality. I do not offer therapy to persons under the age of 15 years. I work within the Ethical Frameworks of the British Association of Counselling and Psychotherapy (BACP) and The National Counselling Society (NCS). I am a member of both. 


Confidentiality

Elloe Counselling treats all information as strictly confidential and adheres to GDPR. 

  • In order that you can be confident that you are receiving the best care possible I attend regular supervision, where I receive support from a senior counsellor. If I take your case to supervision, you and your details remain confidential,

There are some circumstances when I may need to break confidentiality:

  • Safeguarding – if you disclose that you intend to take your own life, the life of someone else.

  • Safeguarding – if you disclose that a child is at risk.

  • Terrorism – if you disclose any knowledge of terrorist activity, I am legally bound to report this to the appropriate authorities.

  • A court may subpoena (order) that I release information.

  • You, the client, may request that your information be shared. In this instance a formal, signed, agreement will be produced authorising this request.

  

Appointments and cancellations.

  • All booked appointments are 50 minutes in duration. 

  • I charge £45 per session for a single person & £70 for a couple.

  • Payment is by BACS at least 24 hours in advance (secure payment is through the website www.elloecounselling.com). Payment can be made for the following sessions via card reader at the practice if the appointment is face to face. Please note I do not accept cash or cheque.

  • Cancellations – I require minimum 24 hours notice of cancellation, or the full session fee will be charged. 

I live in the real world and know that on occasions circumstances change … just let me know as early as possible. 

If I need to reschedule an appointment, I will make every effort to give you at least 24 hours notice

Contact outside of sessions.

For ethical reasons I am unable to have contact with clients outside of the counselling sessions. This means that I will not reply to any social media or other communications.


Complaints

In the first instance please discuss any issues with myself, if you are still unsatisfied then you can contact the BACP and/or NCS.

Please note there are no toilet facilities available on the premises and there is a step up to the counselling room.


I understand and agree to the terms above.


………………………………………………... (Client)


………………………………………………… (Elloe Counselling)


………… (Date)